Shipping and Returns
SHIPPING
Orders placed Monday through Friday (excluding holidays) will be fulfilled within 1-3 business days after credit card authorization and confirmation has been received. Orders placed on Saturdays and Sundays will be processed on Monday (excluding public holidays). Shipping can take up to 5 days after fulfillment, customers will receive a confirmation email with the tracking information.
CUSTOM ORDER
PLEASE NOTE: All custom nameplate necklaces take approximately a week to produce, regardless of shipment choice. An expedited shipping method does not change the processing time for any personalized, engraved or pre-order items.
Within the continental United States, we only provide expedited shipping through USPS. We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses. It may take one or more additional days to deliver rural domestic addresses. We are not liable on behalf of the mail carrier for delays due to inclement weather or other issues.
Orders Estimated Arrival:
- Standard: arriving in 5-7 business days
- Priority: arriving in 3-4 business days
- Expedited Overnight: arriving on the next business day
Jewelry Orders Over $700
Jewelry orders valued at over $700 are shipped via USPS and require a signature upon delivery.
RETURN AND EXCHANGES
Returns and exchanges must be made within 10 business days after you received your product. We will issue a refund minus the shipping charge upon receiving the returned item with the receipt.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Product Not Available for Returns
Sale items, custom items, personalized and engraved items are not eligible for returns or exchanges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopgoldgold@outlook.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopgoldgold@outlook.com and send your item to: GoldGold LLC, 1900 W Carla Vista Dr., # 7263, Chandler AZ 85246, United States.
Shipping Product
To return your product, you should mail your product to: GoldGold LLC, 1900 W Carla Vista Dr., # 7263, Chandler AZ 85246, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.